Customer satisfaction and quality control are dynamically linked. As quality rises or falls, customer satisfaction usually follows. But, when it comes to clients with whom you have continuing business, the opposite can also be true. … about 3 Must-haves: Quality Control, Customer Satisfaction, and Reputation
5 Ways to Get Proactive About Lessons Learned at the End of the Project
When you don't harness the knowledge gained from construction projects, you miss out on important insights related to project success. But perhaps more damaging, you miss out on insights that you can use to drastically … about 5 Ways to Get Proactive About Lessons Learned at the End of the Project
How to Implement a NPS in the Construction Industry
Business revenues coming from returning customers are very important to construction businesses. Not only is business from returning customers less expensive to acquire, but when it comes from the “right” returning customers, it is a … about How to Implement a NPS in the Construction Industry
The Art of Construction Contract Negotiation for General Contractors
Perhaps you are skillful at negotiating construction contracts, but why settle for that? Why not take your negotiating skills to the “artful” level? When you master the art of construction contract negotiation, you move beyond … about The Art of Construction Contract Negotiation for General Contractors
Top 4 Construction Contract Provisions to be Negotiated with the Owner
Construction contracts are complicated documents that try to balance the needs of many different parties involved in a project. Contractors face much uncertainty when delivering on their contract responsibilities, so it’s important to design contracts … about Top 4 Construction Contract Provisions to be Negotiated with the Owner
How Quality Affects Your Customer Satisfaction
Customer satisfaction is one of the most important aspects of any organization. Customers expect high quality, and nothing less. High quality ensures higher customer satisfaction and a greater chance of continued partnership. If customers aren’t … about How Quality Affects Your Customer Satisfaction
How to Get Your Subs to Use PM Software
Subcontractors perform most of the work on construction projects. This deep involvement in project building makes them a prime focal point for improving project outcomes. A logical place to start is with project management. Getting … about How to Get Your Subs to Use PM Software
How to Improve Contractor and Architect Relationships
Contractors have undergone their own transformation in response to the changing construction market. The prevalence of DIY messaging has created a perception that anyone, working with the right tools, can build anything. That’s led to … about How to Improve Contractor and Architect Relationships
4 Construction Contract Clauses Putting You at Risk
Contractors of all kinds are at a disadvantage long before moving the first shovelful of earth just because some contract clauses are stacked against them. Here are four construction contract clauses that pose special challenges … about 4 Construction Contract Clauses Putting You at Risk
Construction’s Windfall from the American Recovery and Reinvestment Act of 2009
The American Recovery and Reinvestment Act (ARRA) of 2009 has left a complicated wave of contention in its wake. For every source you find claiming the ARRA (stimulus) failed, you can find another concluding the … about Construction’s Windfall from the American Recovery and Reinvestment Act of 2009
