Customer Story
Driving transparency and growth across heavy civil operations
At Faulconer Construction, a new generation of leadership helped transform how the company builds, collaborates and leads using Procore
The Challenge
When Mindy Colden joined Faulconer Construction as an intern, the company’s processes were almost entirely manual. Timecards were handwritten, and submittals were printed and hand-delivered. Cost data took weeks to reach the field. As a result, slow feedback made it hard to manage costs, evaluate performance or move projects forward efficiently.
The Solution
When Colden was promoted to Director of Project Management, she began championing Procore as a platform that could help unite field and office operations. Once implemented, Procore centralized documents, connected teams and introduced real-time visibility, laying the foundation for unprecedented growth and innovation.
The Results
- Standardized project communication and document management
- Created transparency and accountability across all roles
- Simplified collaboration between field and office
- Enabled data-driven safety and performance analysis
- Positioned leadership for current integration of Financials and Resource Management
“Procore helps us give our people the tools they need to do their jobs better. That’s what drives innovation, and that’s what drives me.”
Mindy Colden
Chief Operating Officer
Faulconer Construction
From paper processes to digital progress
Faulconer Construction is a heavy civil infrastructure company based in Charlottesville, Virginia, with operations across the Southeast. The company tackles highways, site development and utilities projects that are critical to growth throughout the region. But when Mindy Colden arrived as a college intern, nearly everything was done on paper.
“I remember printing six copies of every submittal and hand-delivering them to the GC’s office,” she said. “We were still hand delivering and emailing timecards every week, which meant it could take almost three weeks before we had cost feedback on completed work.”
By 2015, Faulconer was primed to modernize. Colden, who had risen to Director of Project Management, passionately made the case for Procore to leadership, seeing the potential for the platform to bridge communication gaps and streamline project data. “We were using tools that didn’t benefit the field,” she said. “Procore brought everyone — project managers, field teams, vendors and owners — onto the same platform.”
The company’s first step was implementing Procore for document management. Soon after, Faulconer adopted Procore’s safety tools, consolidating multiple systems into one. The company eventually went on to track observations, inspections and incident reports within Procore, giving leadership real-time visibility into trends across all job sites — permanently changing how Faulconer approached, and learned from, every job.
Creating a culture of transparency
As Faulconer grew, Procore helped the company grow smarter. “Having all of our information in one place lends itself to transparency and accountability,” Colden said. “Everyone on the team has access to the same data. If an RFI or safety inspection is overdue, it’s visible to everyone.”
That openness has strengthened collaboration at every level. With Procore Analytics, the company’s leadership can spot patterns and discuss them in monthly safety meetings. If equipment damage or near-miss incidents begin trending upward, those insights drive useful conversations about prevention.
The same spirit of inclusion now guides Faulconer’s change management process. Rather than top-down decisions, new ideas — whether software-related or procedural — are vetted through peer groups across departments. “Every stakeholder has a voice,” Colden said. “When we make a final decision, everyone understands how we got there and what it means for them.”
That shared visibility has a direct impact on the bottom line. “The general rule of thumb is that rework costs you five times as much as it does to install it in the first place,” Colden said. “So making sure everyone has the right information allows us to make sure we get the installation done right on the first try.”
Leading the next evolution
Today, Colden is Faulconer’s Chief Operating Officer, and she leads a company that has tripled in scale since her internship days. Her journey mirrors Faulconer’s broader transformation — from analog processes to digital workflows, and from siloed departments to a fully connected organization.
As COO, she’s now focused on extending those gains by implementing Procore Financials and Resource Management. “We’ve reached the limits of what our old systems can do,” she said. “Procore will bring the last of our spreadsheets into the platform, giving us real-time, actionable data for every level of the company.”
Building for the future
Faucloner’s success with Procore reflects a broader shift in construction — a move toward connected teams, transparent data and empowered leaders. For Colden, it also represents how the next generation of construction professionals leads: with curiosity, collaboration and a willingness to challenge “the way it’s always been done.”
“It’s exciting to be at the forefront of this change,” she said. “Procore helps us give our people the tools they need to do their jobs better. That’s what drives innovation, and that’s what drives me.”
