Manage RFIs

Get answers, and move on.

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RFI software to remind, record, and remove excuses.

Requests-for-Information (RFIs) can help a project run smoothly and on schedule, but they can also cause delays which can mean cost overruns and lost profit. Procore knows that timely RFI management is the key to good schedule management and overall project success.

  • Keep RFIs organized and accessible
  • Answer RFIs by email
  • Quickly turn RFIs into actions
  • Record a history of all RFIs
  • Quickly create a Change Event when a response to an RFI results in a change in costs

“Procore has greatly simplified the RFI process.”

Brian Schmidt



What are RFIs?

Requests for Information, most commonly referred to as RFIs, are formal documents used during construction projects to ask upstream questions for clarity on design, specifications, approvals, and more. Sometimes, construction drawings don’t include enough detail for the people doing the work or the drawings don’t reflect the latest design changes. Other times, the people doing the work might prefer to use materials or methods that differ from what the designers have specified. Material shortages, equipment shortages, and labor shortages might also require the people doing the construction to deviate from the original plans. Before they do that, they will use an RFI to request the changes they seek.

Who uses RFIs?

Most contractors use RFIs. The general contractor (GC), or construction manager on a project normally is the party submitting RFIs to the design team. Subcontractors and specialty contractors will submit their RFIs to the GC. The GC might have the latitude to approve the requests from their subs, or they might need to forward the request to the architect or engineer. Depending on how the project management is structured, there could be times when fabricators submit RFIs directly to the design team.

Why use Procore’s RFI software?

Procore’s RFI software creates an RFI process that is accurate, accountable, and timely. Because the software streamlines the RFI process, RFIs don’t fall through the cracks and end up causing project delays arising from people not having the right information to proceed with the work. This better and smoother RFI process also reduces rework by improving information sharing so crews are familiar with the quality goals and are using the right materials or methods.

What are some benefits of using Procore for RFIs?

A major benefit of using Procore’s RFI software is that it helps keep RFIs organized and accessible. Everyone involved in an RFI can handle their portion using email. Procore’s RFI software puts transparency and accountability into the RFI process so people always know who has the RFI and its status. People working on an RFI can send automatic reminders so the process doesn’t get bogged down at any stage. Because RFIs are handled quickly and efficiently, change orders also move along at an optimal pace. With Procore's "Related To" feature you can attach any electronic document to an RFI, including plans, specs, photos, and PDFs. Procore’s RFI software keeps a complete record of each RFI’s history, so accountability is just a few keystrokes away and end-of-project reporting offers a pathway to improvement.

Does the Procore RFI software use industry standards?

Procore’s RFI software uses industry standard templates and forms, and follows industry recognized RFI procedures.

Can Procore’s RFI software be integrated with other products?

Yes. To date, Procore integrates with accounting apps, bidding platforms, estimating and takeoff apps, progress documentation trackers, resource management apps, and scheduling apps. Other integrations include analytics, BIM, consultants, devices, drones, field communications, quality, safety, and many more.