Bridging Gaps: A Guide to Effective Communication in Construction

Effective communication between owners and general contractors is paramount for project success. Despite distinct roles, both parties are united by a singular goal: delivering quality projects on time and within budget. Establishing clear, upfront communication, covering scope, timelines, budget, and responsibilities, is critical to preventing misunderstandings, delays, and costly disputes.

This chapter explores strategies for sustained project success, focusing on:

• Setting clear and realistic expectations

• Ensuring transparency regarding project risks

• Maintaining meticulous project documentation

• Implementing robust communication systems

Subcontractors are essential to a successful build. They carry out the work that affects quality, safety, and compliance, and their performance directly impacts your reputation and margins. For subbies juggling multiple jobs, effective communication is critical. Strong general contractor (GC) and subbie communication reduces delays, smooths workflows, and boosts project outcomes.

This chapter provides guidance on:

• Establishing clear expectations, including safety protocols, from the outset

• Ensuring dynamic information management, particularly for changes, drawings, and variations

• Facilitating actionable communication through regular meetings and clear directives

• Cultivating strong, long-term partnerships for mutual project success

Strong communication is the backbone of a high-performing construction team. It supports everything from managing timelines and costs to improving mental health and team retention. Conversely, poor communication can lead to long hours, workplace stress, and even bullying. Building a positive team culture, driven by clear, consistent communication, helps tackle these issues.

This chapter explores how communication guides teams through each phase of the helpful Tuckman model:

• Establishing initial team connections and objectives

• Navigating challenges and diverse perspectives

• Developing cohesive processes and shared understanding

• Optimising collaboration and achieving project goals

Construction is a high-risk industry, but while physical and financial risks get plenty of attention, poor communication often flies under the radar. Miscommunication can cause delays, costly mistakes, and even safety issues. When expectations aren't clear or leadership relies on authority over collaboration, conflict is likely, and it can erode trust, morale, and productivity.

This chapter delves into conflict management by:

• Understanding conflict drivers

• Strategies for conflict reduction

• Crisis communication preparedness

• Fostering open dialogue