Customer Story
Advancing green building through unified project insights
Multiplex Construction Canada uses Procore to capture ESG data and simplify sustainability performance tracking
The Challenge
Multiplex Construction Canada prides itself on a research- and science-based approach to architecturally ambitious projects. When the company committed to science-based emissions targets and broader ESG goals, it needed reliable data from sites and suppliers. But the data was scattered across spreadsheets, shared drives and email, making it difficult to collect and report.
The Solution
Multiplex configured Procore’s core tools - including Correspondence, Action Plans, Inspections and Analytics - to collect ESG data as part of everyday project workflows. Now, project and supplier information flows into Procore, then into Power BI dashboards that give leaders a live view of ESG and project performance across their entire portfolio.
The Results
- Standardized ESG data collection across projects and suppliers
- Reduced “dark data” and improved confidence in ESG reporting
- Real-time dashboards for leadership and monthly governance reviews
- Easier compliance with client ESG requirements in bids and contracts
- Stronger alignment between project delivery and science-based targets
“ESG reporting is an opportunity to demonstrate leadership and create long-term value. The right technology can make reporting seamless and even turn it into a strategic advantage.”
Pedro Duarte
Vice President of Operations
Multiplex Construction Canada
Taking a science-based approach to complex projects
Multiplex Construction Canada is part of a global construction group known for taking on tough work like bespoke builds, distressed projects and unique designs. “We take on that difficult, more complex construction task and build an amazing product,” said Mark Nolan, Director of Safety, Health, Sustainability and Quality. One Delisle in Toronto, a twisting residential tower designed to become a landmark in the city’s skyline, is one of several projects that show what the company is capable of.
But that ambition isn’t limited to architecture. In 2019, Multiplex Canada committed to a science-based emissions reduction target, making it one of the earliest construction companies in North America to do so. “We started tracking our emissions in 2020, and our science-based target was approved in 2021,” said Anya Barkan, Senior Sustainability Manager. “We built a decarbonization roadmap for Canada with clear steps to reach our short-term goals by 2030.”
Meeting those commitments required more than vision — it required data. Multiplex needed a way to see fuel consumption, subcontractor emissions and even social metrics like DEI stats and supply chain standards at the project level, then aggregate that information into a coherent picture of progress.
Turning dark data into ESG insights
Before Procore, much of Multiplex’s ESG data was hard to see and harder to trust. Information lived in Excel files, SharePoint folders and ad-hoc reports. The team knew they were capturing numbers but struggled to pull them together into something usable. “It was that dark data fear,” Nolan said. “We knew the data was there, but it wasn’t easy to validate or present, and that’s not a comfortable place to be.”
With Procore and Analytics in place, ESG data now flows into a set of dashboards that act like a car’s instrument panel. Daily logs, meeting minutes, observations and correspondence feed into Power BI pages that show leading indicators and potential trouble spots. “We can see when daily diaries aren’t happening or when plans aren’t being completed, and we can address it before it becomes a problem,” said Nolan.
Those dashboards are crucial to monthly governance meetings where project leaders sit down with SHSQ, commercial, legal and operations leadership to review performance. “It’s much easier for them to talk about issues now, and we have far more confidence in what they’re presenting because the numbers are easily validated,” Nolan said. “It’s accountability, better governance and a reduction in that black data.”
Building ESG into everyday construction
Rather than creating a separate ESG system, Multiplex configured Procore so that ESG data is captured through tools teams already use. For example, the Correspondence tool is used to collect monthly fuel consumption and other ESG-related inputs directly from subcontractors. Since 2024, those reporting requirements have been written into contracts, so suppliers know from day one what they need to provide.
“There’s really nothing complicated about it,” Barkan said. “We’re just asking for fuel volumes and information that people already have — we’re making it easy to submit through a platform they’re familiar with.” That information flows into Multiplex’s Power BI dashboards, where it sits alongside project metrics like progress, change, inspections and observations.
Other Procore tools support the “S” and “G” components of ESG. Action Plans and meeting minutes help the team verify that governance activities are happening when they should. Observations and inspections track engagement on site and provide leading indicators for safety and environmental performance. “We look at all the tools holistically,” Nolan said. “Are meetings happening? Are people documenting as they should? Those are leading indicators that show whether we’re on the right track.”
By using one system to manage contracts, communication and ESG data, Multiplex keeps reporting simple for busy project teams and suppliers. That simplicity makes it easier to comply with increasingly detailed ESG requirements from clients, especially on high-profile projects.
Leading the ESG conversation in construction
The data Multiplex captures through Procore is more than a reporting requirement — it’s a way to steer the business. “Technology and innovation are essential for delivering projects safely, efficiently and sustainably,” said Pedro Duarte, Vice President of Operations. “The complexity of construction demands tools that enable real-time collaboration and data-driven decisions.”
As more owners embed ESG expectations into RFPs and contracts, having a clear, credible picture of performance has become a strategic advantage. “ESG reporting is not just a compliance exercise - it’s an opportunity to demonstrate leadership and create long-term value,” Duarte said. “The right technology can make reporting seamless and even turn it into a strategic advantage.”
Multiplex is also beginning to explore how AI can complement its data efforts. Procore Assist and other tools are helping teams distill large data sets into summaries that are easier to act on. While still early, the company sees AI as another way to make ESG and operational data more useful.
For builders who hesitate to take on ESG because of reporting, Duarte’s advice is simple. “Clients are increasingly prioritizing sustainability, and embracing ESG now positions you ahead of the curve,” he said. “It’s about building responsibly and future-proofing your business.”
