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Customer Experience

How McCownGordon is Using Technology to Improve Customer Experience

July 6, 2021 by Duane Craig

McCownGordon Construction and Procore go back a long way. Headquartered in Kansas City, MO, the company started using Procore in 2012 and even worked with the construction management software firm to build its financial integration … about How McCownGordon is Using Technology to Improve Customer Experience

Categories: Cover Stories, Featured, More, United States, World Tags: Construction Technology, Customer Experience

Keep Your Customers Happy Through All Your Project’s Construction Phases

June 28, 2021 by Duane Craig

You've already done the hard work by landing the client. This customer could easily become a repeat customer or someone who refers others, so don't let your gains fall aside as the project unfolds. Try … about Keep Your Customers Happy Through All Your Project’s Construction Phases

Categories: Business, Cover Stories, Featured, More, United States Tags: Customer Experience, Project Management

Top Strategies for Avoiding Construction Contract Disputes

January 25, 2021 by Duane Craig

Contracts pose a major source of conflicts and disputes. Often, the reason is that construction companies don’t administer and manage their contracts. If you adopt some proactive habits regarding your contracts, you can nip a … about Top Strategies for Avoiding Construction Contract Disputes

Categories: Business, Featured, United States, World Tags: Business Plan, Customer Experience, Documentation

Construction Sites Turn Down the Volume With New Methods and Technology

January 25, 2021 by John Biggs

For as long as there’s been construction, there’s been jobsite noise. As our understanding of how excessive sound can affect workers’ health has improved, greater efforts have been made to limit their exposure.

Categories: Featured, Technology, United States, World Tags: Customer Experience

Leveraging a Connected Platform Can Lead to an Improved Customer Journey

January 18, 2021 by Duane Craig

At a recent Groundbreak session hosted by Rob Frank, Customer Experience Director at BW Workplace Experts, attendees considered the benefits of using a connected platform to deliver first-class customer experience. Over the course of the … about Leveraging a Connected Platform Can Lead to an Improved Customer Journey

Categories: Business, Featured, United States, World Tags: Cloud-Based Platform, Customer Experience

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