Staff Engineer, Incident Management

Remote United States

Apply

What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s why we’re looking for an experienced Staff Engineer to join our Cloud Platform Incident Management team (IMRE) to continue Procore’s journey to revolutionize a historically underserved industry.

As a member of the IMRE team you have a special focus within Cloud Platform Engineering to guide our teams to better understand their systems in the larger context. You will work directly with our engineers, customer success, and product teams to help them study their technology, people, processes and organization through the lens of incidents. You will work to drive adoption of modern reliability practices like Service Level Objectives (SLOs), error budgets, fault-tolerant design patterns, incident retrospectives, chaos testing, and end-to-end ownership. This is an exciting opportunity on this newly formed team to have a large impact on our internal systems. 

This position will report to the Manager, Cloud Platform Incident Management with the opportunity to be located in our Carpinteria, CA headquarters, New York City, or Austin, TX office. Remote candidates will be considered based on experience with the expectation of occasional travel to these offices. We’re looking for someone to join our team immediately.

What you will do:

  • Own Procore’s full incident response lifecycle, from defining and updating processes to coaching teams on incident management
  • Evolve Procore toward a learn and adapt approach 
  • Drive post-incident investigations and analysis by conducting interviews, identifying contributing factors, and reviewing incident response
  • Lead initiatives that focus on process improvements and improving customer experience
  • Identify and promote the disciplines that help Procore evolve as a learning organization
  • Stay up to date on topics like cognitive systems engineering, safety science, resilience engineering, UX research, human-computer interaction, organizational psychology, and/or cultural anthropology

What we are looking for: 

  • BS or MS degree in Management Information Systems or a related discipline; Technical Certifications are a plus
  • 6+ years of combined experience as a Software Engineer and DevOps Engineer, with coding experience in an object-oriented language
  • Experience in engineering or operations participating in incidents 
  • Experience with version control systems, CI/CD, distributed applications and service oriented architectures.
  • Strong technical writing skills, code literacy and cross functional communication skills
  • Experience working with observability teams and operations teams is desired
  • Experience working with software, platforms, and infrastructure at scale (we run thousands of hosts and have millions of users) 
  • Strong experience documenting and driving process improvements

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.