We’re looking for a Service Desk Specialist to provide world-class service and support to our colleagues across all Procore locations while working out of our headquarters in Carpinteria, CA. You’ll be the single point of contact for all IT incidents and requests for service from our internal users. Each day will be spent providing first-line investigation and diagnosis by logging all relevant incident/service request details, assigning categorization and prioritization codes, and helping to resolve incidents efficiently and effectively.
As a successful IT Service Desk Specialist, you possess a high attention to detail, are a thoughtful communicator, and have a genuine desire to help others. You’re eager to learn and share knowledge and able to detect known errors early, identify workarounds of the issue, and provide swift resolutions.
What you’ll do:
What we’re looking for:
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, employee enrichment and development programs, and volunteer days.
Fill out the form and a Procore expert will contact you shortly to schedule a quick walkthrough of the platform.
Streamline communication and centralize your documentation with our best-in-class PM solution.
All the tools to help you baseline, trend, and improve your quality and safety processes.
Empower project teams in the field with the tools to maximize profits using an all-in-one financial management solution.
Make decisions that positively impact your budget and schedule with real-time labor productivity reporting.