Frequently Asked Questions

And our frequent answers.

arial view of jobsite

Why has Groundbreak 2020 been changed from an in-person event to a virtual event?

Based upon information provided by the Centers for Disease Control and Prevention, the World Health Organization, and other authorities, physical gatherings will continue to present risk for coronavirus transmission into the foreseeable future. The safety of our customers, partners, and employees takes precedence over other factors. For this reason, we've decided to replace the in-person conference with a virtual experience. We’re excited to deliver an online event that will bring you the same energy you’ve come to expect, while also enabling us to engage in new, inventive ways to connect.

When will virtual Groundbreak take place?

Virtual Groundbreak will be held on Tuesday, October 27 and Wednesday, October 28, 2020. The agenda will be available on the conference website in September.

What is the cost to attend virtual Groundbreak?

Two ticket types are available for this year’s event: the Starter Pass and the Premium Pass. Please view our Registration page to choose the pass experience that is right for you. The Registration page provides pricing and pass details.

How do I register for virtual Groundbreak?

Secure your pass for virtual Groundbreak on our registration page.

I’ve purchased a Premium pass and can no longer participate. What is the cancellation and refund policy?

All cancellation requests must be submitted to groundbreak@procore.com. The deadline to receive a full refund is September 15, 2020, 11:59pm (PST). If you purchase a ticket after September 15, 2020, you are eligible for a full refund for any cancellation request submitted within 24 hours of purchase. No refunds will be issued for cancellation requests received after these deadlines.

How do I transfer my Premium pass to another colleague?

To transfer your Premium pass, please:

  1. Access your registration confirmation email and click on the “Manage Registration Details” link.
  2. Proceed by clicking on “Transfer Registration”.
  3. Enter the email address, first name and last name of the new registrant.
  4. Click on the “Transfer Registration” button to confirm the transfer.
  5. Once submitted, the previous and the new registrant will receive a confirmation email about the transferred ticket.

I registered for the Starter pass and would like to upgrade to the Premium pass. How can I change my pass type?

Please email our team at groundbreak@procore.com to upgrade your pass type.

Do I have the option to purchase a pass for one day?

We do not have one-day passes available for this virtual event.

I’ve purchased the Premium pass, is session registration required?

Session registration is not required for virtual Groundbreak. More information regarding sessions will be available in September.  

Will any of the sessions be recorded and shared?

Premium Pass holders will have access to session recordings. Details regarding accessing session recordings will be available as we near the event.

I registered for the Groundbreak 2020 in-person conference. What happened to my registration?

Attendees who were registered for the in-person Groundbreak 2020 conference were notified of our virtual announcement via email on May 26, 2020. All Groundbreak 2020 in-person conference tickets were automatically transferred to Groundbreak 2021. In addition, an email confirmation was sent from our new registration system to confirm your Groundbreak 2021 registration details. If you have trouble locating these emails, please reach out to groundbreak@procore.com.

I registered for the Groundbreak 2020 in-person conference. Do I need to complete a new registration for virtual Groundbreak?

All Groundbreak 2020 in-person conference tickets were automatically transferred to Groundbreak 2021. A separate registration is required to participate in our virtual Groundbreak event. If you have trouble locating your Groundbreak 2021 registration confirmation, please reach out to groundbreak@procore.com.

How do I participate in virtual Groundbreak as a sponsor?

We are committed to building an engaging sponsor experience during virtual Groundbreak. If you are interested in participating, please view our sponsors page to get more details. If you have questions regarding our sponsorship opportunities, please email exhibitgbk@procore.com.

Will there be an in-person Groundbreak event in 2021?

At this time, we are still planning to hold an in-person event in 2021.

What else is Procore doing in response to COVID-19?

Read more about how Procore is joining forces to fight COVID-19 and support the safety of the construction community.

What is our Groundbreak Code of Conduct?

Procore expects all Event participants to act professionally and respectfully. Procore is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, age, sexual orientation, disability, physical appearance, body size, race, or religion (or lack thereof). Procore does not tolerate harassment of conference participants in any form. Offensive or sexual language and imagery are not appropriate for any conference venue, including talks, workshops, parties, social media, and other online media. If you believe a participant is not adhering to this code of conduct, please notify Procore by emailing groundbreak@procore.com.

What if I have more questions?

If you have additional questions, please email groundbreak@procore.com.

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