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Save Time with Unified Observation Type Selection in Incidents

Feature Release|September 24, 2025

Experience a new feature that unifies the Observation Type selection in the Incidents tool. This enhancement aligns the category/type dropdown with the Observations tool, providing a consistent and seamless experience. Now, you can effortlessly create Observations from Incidents, saving time and reducing workflow friction.

Observations

Learn more

  • Create an Incident
  • Create an Observation
  • Add an Action to an Incident

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