Director, Legal Operations

Remote United States


We’re looking for a seasoned, results-oriented leader to join our fast-growing Legal Department as the Director, Legal Operations. In this important strategic role, you will define and execute on a vision to build a world-class Legal Operations function in a dynamic, high growth environment, driving operational excellence and continuous improvement in the delivery of legal services across the organization.

As Director, Legal Operations you will be a proactive, forward-thinking agent of change who is excited about developing and implementing scalable processes, organizational models and workflows to increase the quality, efficiency, value and effectiveness of the department’s operations and service delivery.  Among other things, you will partner with the Chief Legal Officer to develop and execute on the department’s strategic roadmap; coordinate and optimize strategic financial management, outside counsel and vendor management, litigation management, knowledge management, matter management and talent management activities; develop KPIs and other metrics to measure and enhance performance; develop and execute on the department’s legal technology roadmap and IT system implementations; and manage department communications.

This position reports directly to our Chief Legal Officer and can be based in any of our U.S. office locations. We are open to hiring remotely for the right candidate. 

What you’ll do:

This position’s principal responsibilities and duties are wide ranging and include:

Strategic Planning and Execution

  • Lead development, refinement and promotion of the Legal Department’s mission, vision, values and OKRs internally and across the organization
  • Develop and execute on the department’s short- and long-term strategic roadmap, translating department goals and priorities into strategic plans, partnering with members of the department to drive, track and report progress and generating consensus from multiple stakeholders where needed
  • Develop and implement scalable processes, organizational models and workflows to increase the quality, efficiency, value and effectiveness of the department’s operations and service delivery, including streamlining legal support processes and, where appropriate, migrating to or enhancing use of automated or semi-automated workflows
  • Design, track, and regularly report on Legal Department KPIs and other metrics to inform decision-making, measure departmental performance and success against strategic plans and support department leadership in developing operational strategies and best practices
  • Partner with the company’s Analytics team to build a visual, interactive business intelligence dashboard for department leadership to facilitate data-driven strategies
  • Proven track record of collaborating with cross-functional groups (e.g., IT, Finance, Sales, Procurement, HR, etc.) to set objectives, ensure alignment, develop and drive relationships, identify dependencies, facilitate collaboration and deliver superior results
  • Develop and manage cadence of after-action and quarterly departmental reviews, as well as strategic quarterly objectives for Legal Operations function enhancement

Finance and Budget Management

  • Lead the development, execution and management of the Legal Department’s strategic planning process and annual operating plan (including all functional budgets), including headcount planning, monitoring expenditures and disbursements (including spend by practice area) and recommending and instituting budget revisions when necessary
  • Manage our matter management solution to optimize and enhance capabilities of accruals, invoice approvals, spend reporting and forecast accuracy
  • Identify, collect, and report on KPIs and other metrics relevant to budget management performance, including spend analysis, efficiency initiatives and technology
  • Lead department’s partnership with FP&A and Accounting teams on budget and spend management, monthly and quarterly reviews, and accruals process

Outside Counsel & Vendor Management 

  • Design, implement and manage a comprehensive external legal resource management program that includes outside counsel, vendors and managed services as appropriate with the aim of maximizing value and improving predictability, including negotiation of rates and fee arrangements
  • Assess and implement right-sized shared services options to help the Legal Department manage workloads and delegate lower complexity work to maximize internal talent capacity
  • Run dynamic RFPs where appropriate and negotiate alternative fee arrangements for projects with predictable scope, and develop pricing models and templates for use across the department
  • Analyze outside counsel billing practices against department’s outside counsel guidelines to manage spend and ensure vendor compliance, and maintain best-in-breed guidelines
  • Create data and reporting processes to monitor pricing performance and savings on each engagement
  • Collect and organize outside counsel and vendor data to leverage in future negotiations

Knowledge & Records Management

  • Work closely with department personnel to develop, implement, maintain and refine forms, playbooks, guides, guidelines, research files, FAQs, policies, processes, procedures and other knowledge management tools
  • Manage and continuously improve the department’s document management system
  • Evaluate, implement and maintain a new contract management system and new records management program
  • Develop sustainable self-service options to support Sales, Procurement and other organizational functions to ensure both risk management and deal velocity
  • Develop efficient e-discovery process, including both in-house and external resources, as well as improve processes for litigation holds and document review management
  • Develop, track and improve efficiencies, processes and cost controls related to the foregoing
  • Conduct periodic employee trainings on relevant topics
  • Lead various other functional projects and initiatives related to knowledge and records management, including in support of the department’s compliance initiatives

Legal Information Technology

  • Assess, implement and maintain best-in-breed technologies, systems and processes to drive efficiencies in the department’s delivery of legal services, including evaluation of RPA, AI and ML solutions
  • Develop and manage the department’s multi-year technology roadmap and serve as department’s business systems owner for legal technology projects, continuously tracking progress and performance of the department’s legal technology portfolio
  • Lead the continuous improvement of department processes, systems and tools, including to power employee self-service of legal services
  • Stay abreast of latest legal technology developments and assess capabilities of solutions relevant to areas such as contract management, content management, IP management, policy management, business process management, e-signature, board management, e-discovery, litigation holds, compliance management and subsidiary management

Communications & Administration

  • Develop, implement and enhance a comprehensive departmental strategic communications plan (e.g., newsletters, announcements, and messages from department leadership), ensuring communications goals support department objectives, and regularly measure effectiveness and adjust as appropriate
  • Coordinate quarterly department meetings, department leadership meetings, all-hands meetings, department offsite and others by developing agenda and program with Chief Legal Officer and leadership team, coordinating communications plan, and managing such events
  • Develop, maintain and enhance department’s intranet page and content to increase utilization and maximize value
  • Assist department leadership with day-to-day operations, including identification, development and implementation of department policies and procedures, and reporting and dashboarding
  • Partner with the Chief Legal Officer to manage organizational planning for the department, including supporting efforts related to recruiting, training, retention and performance management of department personnel
  • Develop and train department personnel on new department tools, processes and procedures (e.g., new hire on-boarding training, new software or process rollout, etc.)
  • Prepare presentations, reports, decks, analyses and other materials requested by department leadership
  • Enhance and expand new hire onboarding processes for the Legal Department and organization
  • Stay abreast of latest legal operations industry developments and trends
  • Lead or perform various other special assignments, strategic projects and duties as needed

Who you are: 

Education and Experience 

  • Bachelor’s degree from accredited university with exceptional academic credentials; MBA a plus.
  • 10+ years of relevant, broad-based legal operations experience gained in an in-house legal department (ideally at a SaaS or other technology company) or leading law firm
  • Strong project management experience with a proven track record of consistently successfully completing projects on-time and on-budget, and achieving the desired result
  • Demonstrated ability building and leading a complex, data-driven function
  • Demonstrated track record of influencing senior level stakeholders, both internal and external
  • Demonstrated strength in analytical problem-solving—analyzing complex tasks, synthesizing information, developing options, including comprehensive plans inclusive of alternatives, and presenting data and recommendations
  • Strong experience with strategic planning, budget management, outside counsel and vendor management, knowledge management, department administration and reporting
  • Demonstrated experience in developing, implementing and maintaining cloud-based legal department technology solutions (e.g., contract management, e-billing, self-service contracting, document management, e-signature, knowledge management, etc.)
  • Strong working knowledge of, and demonstrated experience implementing and supporting, large scale enterprise technology tools and applications often used in legal department settings, such as SimpleLegal, Coupa, Ironclad, Conga and Salesforce
  • Demonstrated ability to independently move projects forward by gaining support needed from stakeholders across the company and working in a cross-functional role
  • Adept at explaining complex systems and technical topics in a clear, concise manner to stakeholders who may have minimal technical knowledge using oral, written and visual presentations
  • Highly proficient in Google applications (Gmail, Drive, Docs, Sheets and Notes), Microsoft Office applications (Word, Excel, PowerPoint and Visio), Adobe Acrobat, Slack, and Lucidchart, Smartsheet, Jira, Atlassian or other next generation project management solutions

Interpersonal Skills and Competencies

The successful candidate must:

  • Be highly detail-oriented, organized, proactive, efficient and resourceful with exceptional follow-through skills
  • Have exceptional analytical, research and problem-solving skills
  • Be able to simultaneously manage workloads, multiple client demands, and competing and shifting priorities within a fast-paced, rapidly evolving environment while meeting deadlines and delivering results
  • Exhibit a high degree of professionalism and trustworthiness and a demonstrated ability to handle highly confidential information
  • Have impeccable professional ethics, integrity and judgment
  • Be extremely bright but also have an EQ that matches your IQ
  • Have a genuine interest and ability to connect and engage with all levels of employees and management, including senior management, effectively and in a manner that builds, maintains and enhances trust and a positive working relationship
  • Have excellent communication (written and verbal) and interpersonal skills
  • Be able to operate autonomously while being a team player who brings a positive, “can do” attitude to the workplace and works collaboratively with other members of the Legal Department and organization
  • Have a strong desire to function integrally as part of an interdisciplinary team
  • Be collegial, hard-working, confident, a self-starter and have a passion for results
  • Be energized by the challenges of serving a dynamic, hyper-growth company

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.