Customer Success Manager, Enterprise

New York Midtown

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We’re looking for a Customer Success Manager to focus on building, retaining, and growing our Enterprise Clients. You’ll work closely with our Sales counterparts and act as a liaison between various internal teams to ensure clients adopt Procore and maximize value from the partnership.

As a successful Customer Success Manager, you’re curious, have a consultative mindset and can quickly understand Procore’s technology and the industries we serve. You will apply best practices and solutions to each client providing unique ROI analysis based on their business goals and objectives. You’ll be instrumental in developing and maintaining Executive relationships, delivering thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

To build successful relationships with our team and clients, you’ll need to visit them! Travel is required (up to 25%).

All applicants must have at least 5 years of experience in account management, consultative sales, or customer success (preferably in SaaS ). This position will be located in our New York Midtown office. We’re looking for someone to join us immediately.

What you’ll do:

  • Partner with our customer’s key stakeholders and executives to understand their business goals and focus on their success as your top priority
  • Through providing best practices and analysis, you’ll collaborate and challenge your customers to create unique business cases so each can realize value from Procore
  • Manage your book to ensure strong customer engagement, including conducting business reviews, on-site meetings, and industry events
  • Using multiple resources to proactively monitor adoption trends, you’ll consult customers on how to most-effectively use Procore
  • Collaborate with internal teams to execute customer success plans, identify new sales opportunities, and forecast risk to minimize churn
  • Serve as the voice of the customer to our product team, helping to prioritize needs and set expectations
  • Lead and inspire others, especially peer Customer Success Managers, to exceed individual and team objectives, helping unify our teams, champion change, and scale Procore globally
  • Understand trends within customer success and industry to build credibility and trust with customers
  • Share our culture story by proactively attending a variety of Procore internal and external events
  • Serve as a voice within Procore by sharing your experiences in team and department meetings while driving collaboration between offices with the goal of building a strong team culture

What we’re looking for:

  • At least 5 years of account management, relationship management, or management consulting experience focused on Enterprise clients
  • Background of post-sale experience required
  • While this isn’t a sales role, previous sales experience a plus
  • Demonstrated successful software client services with proven experience renewing and expanding seven-figure contracts
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • A history of servicing large, complex organizations with demonstrated ownership of all aspects of owning a market segment
  • Prefer experience related to Top ENR construction and/or Fortune 500
  • Successful candidates are innovative, persuasive, creative, and have a genuine curiosity in their clients’ business.  Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, flexible paid time off (Procore Values Time), employee enrichment and development programs, and volunteer days.