Procore is expanding our Customer Success team! We are hiring Customer Success Managers to our Emerging team to partner with clients and drive client adoption, manage business processes, and build Procore’s business. This role is a balance of independent work within a highly collaborative team. The team you work within will own a shared book of business and develop accounts, partnering with Account Executives and Customer Support Representatives as your clients join and grow with Procore. This is not a sales position.
Our Customers Success team members will be given the opportunity to work with clients to maintain and grow existing relationships. Team members will partner with Procore’s Account Executive team to identify expansion opportunities and drive towards Procore’s ultimate goal: Negative Net Churn!
Travel is required (5-10%) to client sites, industry events, other Procore offices, and more! This position is based in our London, UK office. We’re looking for candidates to join us immediately!
Procore Customer Success Managers on our emerging team are responsible for post implementation success & long term adoption of a shared book of business. The job requires a deep understanding of Procore’s vertical to successfully drive value to a rapidly expanding book of business.
Procore is seeking candidates with the following experience:
Tech industry sophomores looking for a new challenge:
Construction pros looking to transition into a fast paced software company:
Our Emerging Customer Success Team is responsible for:
While our Customer Success team works closely with all levels of our organization, including our sales team, this position does not include any direct selling-related tasks or activities. Our Customer Success team is solely focused on ensuring Procore's clients are well supported, educated, and fully adopted on our platform.
Procore Technologies provides cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore.
Perks & Benefits
Here are just a few of our benefit offerings:
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Streamline communication and centralize your documentation with our best-in-class PM solution.
All the tools to help you baseline, trend, and improve your quality and safety processes.
Empower project teams in the field with the tools to maximize profits using an all-in-one financial management solution.
Make decisions that positively impact your budget and schedule with real-time labor productivity reporting.