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Manager, Implementation Services

Sydney, Australia


We’re looking for a Manager, Implementation Services to drive, scale, and inspire a team of talented individuals focused on implementing new customers. The Implementation Team is vital to Procore, instrumental to long-term profitability, and encompasses on-boarding, training, product adoption, and services delivery. In this role, you’ll focus on evolving our current implementation processes to scale at hyper-growth speeds while leading a team by Procore’s values of Openness, Optimism, and Ownership.

This role is based in our APAC HQ in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

  • Own the overall success of a team of implementation managers overseeing all account segments, focussing on ANZ, but with an APAC remit. This includes planning, executing, and staffing to ensure an outstanding client experience that decreases time to first value and drives renewals and contract expansions.
  • Create efficiencies in process and procedures, continually seeking ways to promote product adoption and faster software implementations.
  • Manage implementation activities. Track and measure KPIs, project milestones, onboarding tasks, and advocate for Procore clients.
  • Measure effectiveness of Implementation Team. Refine operational metrics for the team, create reporting, review cadences, and provide status updates to the executive team.
  • Guide team in effective client issues resolution and handle escalations.
  • Develop employees, retain talent, and define career paths.
  • Work with Sales on Enterprise account engagements to provide assurance to prospects of our implementation methodology and delivery.
  • Foster a company-wide culture of Customer Success across the organisation (Marketing, Product, Sales, Finance, Executive).

What we’re looking for:

  • Previous professional services/implementation services experience on SaaS software platforms including onboarding, services delivery, training, and client relationships
  • 2+ years of experience managing software customer success/service teams (i.e. onboarding specialists, implementation managers, consultants, etc.)
  • Deep understanding of value drivers in recurring revenue business models
  • Enthusiastic and creative leader with the ability to inspire and motivate others
  • Ability to influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Excellent communication and presentation skills
  • Experience with Financial, Construction, Project Management or ERP software solutions preferred.
  • Bachelor’s degree

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. To learn more about our team, click here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, paid vacation, stock options, employee enrichment and development programs, and friends & family events.

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