We’re looking for a Customer Success Manager to focus on building, retaining, and growing our most strategic Enterprise Clients. You will work closely with their Enterprise Sales counterparts and act as a liaison between various Procore teams in order to ensure our clients are set up for success.
As a successful Enterprise Customer Success Manager, you have a consultative mindset and can quickly understand both Procore’s Technology and the industries we serve. You will apply best practices and solutions to each client based on their individual business goals and objectives. You’ll be instrumental in developing and maintaining C-Level relationships and responsible for delivering custom ROI analysis for your client base. Leveraging this consultative approach, you will deliver Industry and Technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.
To build successful relationships with our team and clients, you’ll need to visit them! Travel is required (up to 25%).
All applicants must have at least 5 years of experience in account management (preferably in a SaaS or agency environment). We are looking for great candidates for this position to work out of our Sydney office.
What you’ll do:
What we’re looking for:
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee enrichment and development programs, and friends and family events.