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Account Manager (Software)

London, UK

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Procore is expanding our Customer Success team! We’re hiring Account Managers to partner with clients to manage training, drive adoption, and build long-lasting partnerships. Some travel is required (5-10%) to visit client sites, attend industry events, and more. This is not a sales position.

This position is based in our London office located in the heart of downtown. We’re looking for candidates to join us immediately.

We’re looking for candidates with the following experience:

Tech industry sophomores looking for a new challenge:

  • Previously managed implementation of SaaS software platforms including onboarding, training, and new client relationships
  • Understanding of complex web and mobile applications utilized for documentation management, project management, or similar

Construction pros looking to transition into a fast paced software company:

  • Experience in a project administration or management role within the construction industry including Project Engineer, Project Manager, Assistant Project Manager, and Project Administrator
  • Must be technology evangelists and promoters of modernizing the Construction industry

Our Customer Success team is responsible for:

  • Taking new clients and transforming them into Procore experts and evangelists through training (in person and remote via screen sharing software), support, and relationship management
  • Providing the highest level of service and support to Procore’s clients through diligent communication
  • Communicating with fellow team members (mentoring and asking questions) via email, phone, and face to face meetings
  • Collaborating with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore’s evolution as a market leader
  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices

While our Customer Success team works closely with all levels of our organization, including our sales team, this position does not include any direct selling-related tasks or activities. Our Customer Success team is solely focused on ensuring Procore's clients are well supported, educated, and fully adopted on our platform.  

About Us
Procore Technologies provides cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore.

Perks & Benefits
Here are just a few of our benefit offerings:

  • The following insured benefits 100% paid by Procore:
    • Private Medical Insurance through Bupa for yourself and any spouse/children
    • Life insurance and Income Protection insurance through Unum
  • Pension plan through Aegon, with Procore contributing 4% of base salary for employees contributing 5%
  • 25 days of paid holidays per year (in addition to public and company holidays)
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