Case Study

Streamline RFI and submittal processes.

The Challenge

Turner Construction's Portland, Oregon office wanted to streamline their RFI and submittal processes as well as document management, so team members could spend less time organizing and more time building.

“The team has been able to use Procore for functions that previously required four separate platforms. Procore is our 'one-stop shop'; it streamlines everything.”

Jenessa Frey

Project Manager
Aerial view of glass building

Introducing Procore

Driven by a need to reduce administrative workloads and increase communication among project team members, Turner Construction Co. Portland staff began piloting Procore on their smaller projects in March 2015. The goal was simple: streamline processes so team members can focus their time on what they do best—building.

"Our team was really open to the change, because we weren't happy with having to use multiple programs to complete tasks," says Jenessa Frey, a project engineer, who advocated for Procore after seeing its success in the company's San Diego office.

Jenessa's team was the first to use the software for the company's 101 Building project, a three-story creative office building under construction in downtown Vancouver, Washington. So far, the team has been able to use Procore for functions that previously required four separate platforms—including Prolog Converge, PlanGrid, and an in-house document storage system. Procore also serves them as the "one-stop shop" for project subcontractors to submit and access project-related documentation. "Procore streamlines everything," she says.

Since Procore allows users to immediately access, update, and share project documents, team members no longer have to hop around different platforms to submit an RFI, view a drawing, and then access a punch list item. Also, Turner employees no longer need to spend time manually transferring data from one program to another to keep everyone informed. Everything is in one place.

Plus, as Procore is cloud-based, Jenessa's team can access other projects and work from home without having to worry about connecting to a virtual private network. "That's a big benefit for us."

Low angle view of office building

Short Learning Curve

Turner-Portland's beta teams are implementing Procore at the start of each new project. As Jenessa's team members work out the kinks of rolling out the software for the first time, they pass on the lessons learned to other teams to help lessen the learning curve.

However, according to Joe Newman, project manager with Turner-Portland's Special Projects Division, the learning curve is small. His team began using Procore a couple of months after Jenessa's team deployed the software. "We had no time to learn the system—we basically had to get in and start using it—so we were pretty happy with how intuitive and user-friendly it is," he says. "Procore also really nailed it with customer service. They've helped us customize summary pages and really tailor things to how we want them."

Because Turner does not have to pay by the user, the entire project team can use the software, including architects, engineers, and subcontractors. "We have 50 users on our project," says Joe. "Our architects say this is the best software they've used."

Although smaller subcontractors who do not use cloud services may need additional training, Jenessa says getting them on board has been fairly simple. The biggest challenge to overcome is changing the mindsets of contractors who still want physical drawings.

Hospital's open waiting area

No More Double Entry

Before Procore, the company's interns and new hires spent many hours performing redundant data entry because the systems did not integrate very well with each other. Data had to be moved from one platform to another; RFIs had to be extracted or uploaded, and written comments had to be keyed into digital documents.

Jessica Hartwell is one such intern who had to transfer and update data. Since her team transitioned to Procore, she says the software's all-in-one functionality just makes more sense.

"Overall, it is nice to have everything together—to have all the info in one place—so you can add to it and control who sees it," says Jessica. "And it makes me more efficient with my time."

"Now that their time is freed up, they can get out in the field and build," adds Joe.

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