Procore Support
FAQs - Buying Procore
General FAQs | Buying Procore | Getting Started | Using Procore | Scheduling
Is Procore really free for the first 30-days?
Yes. If Procore's not right for you, you'll be able to log into your account and cancel at any time before the 30-day trial expires. We'll even make sure to send you a reminder email as your trial period nears the end date so that you don't forget about us.
Why do you need my credit card number?
In order to ensure that we have only valid users on the system, we must collect a credit card number. Without a valid credit card number and a limited evaluation period, we can't be certain that you'll give Procore a good try-out before deciding to work with us.
Why was I charged within the first 30 days?
You weren't actually charged. Any activity you are seeing logged to Procore is simply an authorization posted to your card. The authorization makes sure the card is valid and that there's enough room to charge the card. This authorization amount will be removed from your account in a few days. You can confirm this with your credit card company.
I have a lot of projects to manage, do you offer volume discounts?
Yes, Procore can be much less expensive per project if you bring more than two projects onto the system. Contact us at 1-866-477-6267 to learn just how much money you can save.
What is your refund policy?
We offer a free trial period, but after that there are no refunds. Here's how it works: Your initial billing comes 30 days after your original signup. If you cancel your paid account before this initial billing, you won't be charged. If you cancel after your initial billing, we'll stop charging your card in the future, but no refunds will be issued. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that.
Can we pay for multiple months or a year in advance?
Sorry, Procore only offers monthly billing at this time.
Can you bill us and then we'll write you a check?
Sorry, we can only accept payment via Visa, Mastercard, Discover and American Express.
What if we upgrade, downgrade, or cancel in the middle of a billing cycle?
If you upgrade in the middle of a billing cycle, you will get the better plan features immediately and won't have to pay the higher rate until your next billing cycle. If you downgrade in the middle of a billing cycle, you will be moved to the lower plan immediately and you will be billed the lower rate starting next billing cycle. We do not prorate for partial months on a different plan.