HITT Contracting is one of the top 100 general contracting companies in the US with offices in 5 states and a portfolio of over 2,500 projects per year.
HITT Contracting, Inc., with a 77 years of history, is a general contracting company based right outside Washington, D.C. They currently have five regional offices in addition to their headquarters located in South Florida, Atlanta, Charleston, Denver, and Baltimore.
HITT wanted to create a collaborative environment where all projects could be standardized but flexible enough to work within different market sectors and for the various owners they deal with. Thanks to Procore's collaborative interface and unparalleled customer service, HITT Contracting has been able to run more than 400 projects on Procore, while enjoying a standardized system that is in place.
We spoke with Jim Landefeld, Senior Vice President of Operations Technology, who makes sure technology is available to their whole staff, so that they can do their job better and more efficiently. "I interact as the Procore contact for all of our company. Any questions, concerns, and customization requests come through me, and we work with Procore to address them."
"Procore is exactly what we needed to standardize how we do things the HITT way. And Procore's customer service is the best we've ever experienced."
Jim told us of a few challenging areas where HITT had been seeking solutions for quite sometime. "Our main concern was centralizing all our data from the many projects that we run. Essentially, we wanted to create a collaborative environment so that all of our projects could run more efficiently with the help of the most up-to-date technology."
HITT was also looking for a way to standardize this process to meet their needs. As Jim puts it, "We were looking to adopt a HITT standard format for project management that would match the way we do business and meet the needs of our various customers."
HITT runs over 2,500 projects a year within 12 different market sectors, each presenting an array of needs. "We have different owners who sometimes cross over from one market sector to another, and that highlights the importance of the standardization. HITT needed a way to allow owners to get things done in a standard format, with configurable features, whether they were working with a law group or a health care group."
HITT now uses Procore for all their large projects, with new employees being required to learn the software as part of their onboarding.
"The roll-out process has been amazing and we currently have about 400 jobs running in Procore. We started the process sometime in the fall of last year and went live within six months. The goal was to have about 450 jobs running in Procore and we continue to see a great surge in the adoption of the software because of how easy it is to use."
The majority of HITT's staff and clients are now proficient with and use Procore daily.
"Our last count was right around 900 users entirely, including architects, owners, subcontractors, as well as HITT employees. HITT employees are required to use Procore on any job that we run that is $100,000 or greater."
"The weekly phone call with our account manager, in addition to daily conversations when necessary, takes care of any issues that we have. We're also able to track any outstanding requests, as I get a lot from HITT employees, asking for this or that to be changed. And through this weekly conference call where we review the action items list, we're able to pinpoint those items and resolve them as quickly as possible."
Along with a dedicated account manager, who is available to help at anytime, Procore support can be accessed via live chat, phone, email, webinar, and training videos. "What we've found out from our people, who have gone through the training, is that they're using Procore's live chat function a lot. They do it to go through their problems and questions, and they are handled immediately."
Jim praises the way HITT's Account Manager has taken his team through the implementation and training process seamlessly.
"You could tell, just by talking to Procore, how enthusiastic they were. We've been looking for something for a while that would take each of our clients' different approaches to running their jobs and standardize those processes. What I've been most impressed with is the support and understanding from our AM of our many distinct needs in order to function as a company with our varied portfolio of small jobs to huge jobs, and everything in between. No matter how our clients do things, because of Procore's ease of use, they are able to present their work in a standard format which is just what we were looking for.
"Procore is exactly what we needed to standardize the "HITT way."